FAQ'S
ORDERING:
Payment Methods  How to Place Your Order Problems Ordering Wholesale Orders Gift Certificates  Catalogs  Custom Shirts
SHIPPING:
Shipping Info International Shipping Costs Military Addresses  Countries That We Ship To Rush Shipping
PRODUCT INFORMATION:
Sizing Specs Product Care Limited Edition Shirts
RETURNS:
Our Return Policy How To Send a Return
Legal:
Privacy Policy
CONTACT US
PAYMENT METHODS
You can order from Polly Tod with a major credit card (Visa, Mastercard, American Express and Discover).  You can also pay via PayPal. Sorry, we do not accept personal checks.

When you chose Money Order as your payment type, you will receive a confirmation email with instructions on where to mail your money order. You must go through the shopping cart to pay by money order.
We use a YAHOO VERIFIED SECURE SHOPPING CART so you can be sure that your order information and credit card details are secure.

Satisfaction is guaranteed or we'll happily refund your purchase (minus the shipping amount) within the first 30 days of the date you place your order).

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HOW TO PLACE YOUR ORDER:

1. Click the thumbnail of the shirt/item you would like to purchase.

2. Customize your shirt by choosing a style, color and size you like. Once complete,  click the "ADD TO CART" button. The item will appear in the right hand pane shopping cart.  You can adjust the quantity of the item selected here.

3. Continue through the cart by entering your shipping details, choosing your payment method, verifying your details and so forth.  We use the PayPal verified checkout system, but remember you DO NOT NEED A PAYPAL ACCOUNT TO PURCHASE OUR PROCUCTS.  The PayPal checkout system accepts all major credit cards.

Prices are in U.S. dollars. Please consult your local bank if you need currency conversion details for countries other than the U.S.


Make sure when entering your credit card information that you enter the EXACT BILLING ADDRESS that your credit card company has listed for your account.

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PROBLEMS ORDERING:

These are some of the most common solutions to ordering problems.

1. Make sure to enter the exact billing address appearing on your statement
2. Try restarting your computer (that seems to work for many)
3. Try on a friend's computer (this always works)
4. Order by mail with money order (US and Canada only)

If these solutions don't work, please contact us

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WHOLESALE ORDERS:

Polly Tod T-shirts can only be purchased online and we do not offer wholesale purchasing or pricing. All of our slogans are original Polly Tod creations. If you see any of them in a store or for purchase anywhere other than on our website, this is a case of bootlegging and is illegal. Feel free to contact us to let us know when this happens.

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GIFT CERTIFICATES :

Polly Tod currently does not offer gift certificates.

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CATALOGS:

Currently we do not offer catalogs and only sell via secure online store or by mail with money order (U.S. Only).

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CUSTOM SHIRTS

We review request for custom shirts on a case by case basis.  Please contact us at customrequest@pollytod.com for more information.

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SHIPPING INFO:

We ship to anywhere in the U.S. and many countries Internationally. Shipping takes 5-10 days for all orders in the US and an additional 7-10 days to International destinations. Packages in the U.S. are sent via the U.S. Postal Service Priority Mail. Please make sure you can receive mail from the Post Office at the address you supply. We are unable to grant requests to send our packages via UPS or Fed Ex, even if you want to use your own account.

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SHIPPING AND HANDLING RATES- DOMESTIC

USA: $5.00 flat rate on your purchase so order as many as you can afford! *US ONLY

SHIPPING AND HANDLING RATES- INTERNATIONAL

Canada/International (Countries below): Prices vary depending upon what zone you are in according to the USPS Letter Post zoning chart. Calculations are made in the shopping cart when ordering based on total weight of order.

To calculate your total cost, you'll have to proceed through the shopping cart (to the page before you enter your credit card details). Choose the shirts you would like and enter your shipping info and you will see the total for shipping and the shirts combined before you are actually charged. Prices are in U.S. dollars. Please consult your local bank if you need currency conversion details for countries other than the U.S.

Note: Certain countries charge additional fees, such as custom fees and independent carrier fees. Please contact your local customs office or branch office of the us postal service to find out what kind of fees you can expect based upon the type of merchandise you wish to order before placing your order.

We are required to put your full invoice amount on the "Customs Form" and on the packing slip within your package (so... if your order is $72, we put $72 on the form and in the box).

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MILITARY ADDRESSES:

We ship to all military addresses. Please make sure you address your mail properly so it will be routed through the military mail system. Military addresses must show the grade, full name with middle name or initial, and PSC number, unit number, or ship name. Replace the city name with "APO " or "FPO," and the state with "AA," "AE," or "AP," and use the military zipcode. Regardless of the country you are stationed in, the country you should always select is United States. Entering a foreign country will only delay your package.

You can enter your grade, first name, and middle initial in the First Name field.

Organization name should be included if you have it; however, it is not always used for certain types of forces.

Unit number is a four digit number assigned to some units, but not all. Where assigned, it should always be used. Soldiers will have notified friends and family if they have one assigned.

Our system only accepts a five digit zipcode. Do not enter the additional 4 digits.

(RETURN TO FAQ) COUNTRIES WE CURRENTLY SHIP TO:

United States
Antarctica
Argentina
Aruba
Australia
Austria
Bahamas
Barbados
Belarus
Belgium
Belize
Bermuda
Brazil
British Virgin Islands
Canada
Cayman Islands
China
Czech Republic
Denmark
Estonia
Faroe Islands
Finland
France
Germany
Gibraltar
Great Britain
Greece
Hong Kong
Hungary
Iceland
India
Ireland
Israel
Italy
Jamaica
Japan
Mexico
Netherlands
New Zealand
Norway
Poland
Portugal
Samoa
Spain
Sweden
Switzerland
Turkey
United Kingdom

This is a complete, current, and accurate list. If your country is not listed, we do not offer shipping to your country.

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RUSH SHIPPING

We do not offer rush shipping at this time.
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PRODUCT CARE
Hand washing is always best but if machine washing will be used, turn garment inside out to prevent direct agitation to the design. Line dry if possible or tumble dry on low heat. Do not iron directly over the design

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SHIRT SIZES and SPECS:

Our shirts are made from the highest quality cloth on the market, are 100% Cotton.

Features:
• Jersey-knit
• Ribbed crewneck
• Double-needle stitched hemmed bottom and sleeves
• (Dark Heather is 90/10 cotton/poly)
• (Ash is 99/1 cotton/poly)

Fit Guide:
FIT: Standard - Not too tight, not too loose.

FABRIC THICKNESS: Light Medium

Sizing

MEASURING INSTRUCTIONS:

Chest/bust


Raise your arms slightly and measure around your body. Be sure to measure the
fullest part of your chest/bust, keeping the tape parallel to the ground.

Waist


Measure around your waist where your pants usually fall. Keep one finger between
the tape and your body to ensure an accurate fit.

Sleeve


Place your hand on your hip with your arm bent at a 90 degree angle. Measure
from the middle of the back of your neck, across your shoulder and down your arm
to your wrist.

Length


Find a t-shirt that fits you. Measure from the center of the back collar of your
favorite t-shirt to the end of the shirt, this is your desired length.
Print Methods:
Available Printing Method(s):HEAT PRESS

Heat Transfer Facts

Heat Transfer is as durable as screen-printing, but offers more detail. Heat Transfer uses heat to create a bond between the resin and the T-Shirt, locking the ink between the two layers. Heat Transfer has a slight plastic feel when first worn, however, this feel will diminish after washing.

The benefits of Heat Transfer


 
  • Vibrant colors - great for photos and detailed imagery
  • Good washability, fading happens over the first few washes

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    HOW TO LOCATE A PARTICULAR ITEM:

    From http://www.pollytod.com click on the "store" link in the left hand navigation bar.  This will open the store in a new window.  The store lists categories on the left hand side, from there you should be go to go!

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    LIMITED EDITION ITEMS:

    From time to time Polly Tod will offer one of kind or limited addition items.  These items will be marked as "Limited" and usually we only have a small quanitiy of this item.

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    RETURN POLICY:

    Satisfaction is guaranteed or we'll happily give you a refund for the shirts that you purchase, provided they are unworn, and unwashed, and it is within 30 days of your order.

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    HOW TO SEND IN YOUR RETURN:

    We will provide a full refund for any unworn, unwashed item that is returned within 30 days of the date of purchase. Fill out the survey on your return form. Include the return form in your package. Place the return label provided, as well as proper postage on your package and mail it to the address listed below.

    This is not our physical company address. Please only send returns as we will not accept any mail at this address:

    Polly Tod, Inc.
    503 hemingway Dr
    Bel Air, MD 21014

    We can not process your return without your invoice #. If you do not know your invoice # please contact us. We will need to know your name and address in order to look up your order.
    If you do not have your return form, please put your invoice number on a note in the box/package along with your name, address, telephone number, email address, and the reason for the return.
    EXCHANGE INSTRUCTIONS:

    We are currently unable to offer exchanges. Follow the instructions for returns, and then simply place a new order for the new item(s) on our site. You will receive a full refund for your original order once we receive it.

    If you have any questions about processing your return please feel free to contact us.

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    PRIVACY POLICY:

    We do not rent, sell or distribute our customer base or newsletter e-mails to anyone. Your privacy is important to us and is completely guaranteed. When you give us your e-mail, address or phone number during the ordering process they are used for order confirmation purposes only.

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    CONTACT US:

    Before you contact us, please review our FAQ where we have posted the answers to some of your most common questions.
     

    If you are contacting us in regards to an order please tell us your full name, address and invoice number.

    If you need more info or would like to make a comment or suggestion, please let us know. You can contact us in the following ways (E-MAIL IS THE BEST WAY TO CONTACT US FOR FASTER SERVICE).

    We do not accept orders by phone and apologize to those who are still afraid to use their credit cards on highly secure internet sites such as ours (as millions already do daily without a problem.) You can order with us over the internet and pay by money order. (US and Canada only)
    E-mail::
      click here
         
    Phone:
     
    Please leave a message and your call will be returned within 12-24 hours. You must leave the reason for your call or it will not be returned..

    Sorry, we do not accept orders over the phone and we can not provide expedited shipping or overnight delivery.

    Thank you for shopping at the horniest t-shirt site on the planet Uranus! Come back and make sure you bring all your dirty friends and neighbors with you!

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